Refund Policy

What is Royale Linens’ Refund Policy?

At Royale Linens, we want you to love your purchase! If you're not completely satisfied, we make the refund process simple and hassle-free.

How do I request a refund?

You can request a refund within [20] days of receiving your order by contacting our support team at support@royalelinens.com. with your order details.

What are the refund conditions?

To be eligible for a refund, your item must:
✔ Be unused, unwashed and in original packaging
✔ Be returned within [20] days of delivery
✔ Have proof of purchase (order number or receipt)

Are any items non-refundable?

❌ Customized or personalized products
❌ Clearance or final sale items
❌ Items that have been washed, used, or damaged after delivery

Exchanges:

The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

How long does the refund process take?

Once we receive and inspect your return we will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within [20] business days back to your original payment method. If more than 15 business days have passed since we’ve approved your return, please contact us at support@royalelinens.com

What if I received a damaged or incorrect product?

We sincerely apologize for any inconvenience! Please contact us immediately of receiving your order, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right—no stress, no hassle. We don't want you to give up on us, so we'd like to offer you a compensation voucher which you can use on your future online shopping with us. We promise you, your next shopping experience with us will be the best you've ever had!

 For any refund-related questions, feel free to reach out to us at support@royalelinens.com —we’re happy to help!